{"id":906,"date":"2013-08-07T16:13:22","date_gmt":"2013-08-07T21:13:22","guid":{"rendered":"http:\/\/bly.com\/blog\/?p=906"},"modified":"2013-08-07T16:13:22","modified_gmt":"2013-08-07T21:13:22","slug":"the-danger-of-subjective-opinion","status":"publish","type":"post","link":"https:\/\/www.bly.com\/blog\/general\/the-danger-of-subjective-opinion\/","title":{"rendered":"The danger of subjective opinion"},"content":{"rendered":"<p>&#8220;What&#8217;s hot in B2B marketing?&#8221; I recently asked my colleague JD.<\/p>\n<p>&#8220;Video,&#8221; JD replied without hesitation.<\/p>\n<p>I smiled, because I have been writing video scripts for over 30<br \/>\nyears &#8211; ever since I worked in marketing communications for a<br \/>\nlarge defense contractor in the late 70s.<\/p>\n<p>Back then, people had more time and greater attention spans than<br \/>\nthey do today, so many of our videos ran 10 to 12 minutes.<\/p>\n<p>A few were longer. We had an introductory video to educate new<br \/>\nemployees and others about the company that was 23 minutes long.<\/p>\n<p>TS, my boss, told me he had wanted Burgess Meredith to narrate<br \/>\nit.<\/p>\n<p>But Meredith was anti-war and would not work with a defense<br \/>\ncompany.<\/p>\n<p>Back in the day, production standards for marketing videos were<br \/>\nhigher than they are today.<\/p>\n<p>All our videos were shot by professional crews using<br \/>\nprofessional equipment.<\/p>\n<p>Because of this, TS had a rule: the videos we did had to be of a<br \/>\nproduction quality that matched or came close to what the<br \/>\nprospect saw on TV.<\/p>\n<p>Today anyone with a cell phone thinks he can shoot an acceptable<br \/>\nvideo.<\/p>\n<p>Because of that and YouTube, today&#8217;s prospects are much more<br \/>\nforgiving of middling quality in marketing videos posted on the<br \/>\nweb. Some marketers even say videos that look home-made actually<br \/>\npull better than those that are &#8220;slick.&#8221;<\/p>\n<p>Many of my corporate clients tell me, as if it were an<br \/>\nindisputable fact, that no one on Earth will watch a video<br \/>\nlonger than 3 minutes today.<\/p>\n<p>Yet many of my direct marketing clients in financial and health<br \/>\ncare routinely ask me to write video sales letters that are 20<br \/>\nto 25 minutes &#8230; and these videos generate higher conversion<br \/>\nrates than static landing pages. So much for &#8220;indisputable&#8221;<br \/>\nfacts.<\/p>\n<p>You see, when someone tells you a &#8220;fact&#8221; about marketing like<br \/>\n&#8220;no one reads copy anymore,&#8221; they are almost always basing it on<br \/>\ntheir subjective opinion and personal preferences &#8211; yet they<br \/>\nproclaim it as the gospel truth. Their mistake.<\/p>\n<p>Copywriter PB once told me: &#8220;Never let personal preference get<br \/>\nin the way.&#8221;<\/p>\n<p>For example: I strongly dislike sweepstakes direct mail<br \/>\npackages. And I throw them away the instant I get them.<\/p>\n<p>But does my throwing them away have any bearing on whether they<br \/>\nwork? Of course not.<\/p>\n<p>If you are a direct marketer &#8211; someone whose marketing generates<br \/>\na measurable response &#8211; as so many online marketers are these<br \/>\ndays, it&#8217;s easy enough to test and know for a fact what works.<br \/>\nYou don&#8217;t have to leave it to opinion.<\/p>\n<p>One client, the marketing director of a software company, had a<br \/>\nrule for the direct mail packages we produced. She said, &#8220;Always<br \/>\nhave a picture of a bearded programmer on page one of the<br \/>\nletter.&#8221;<\/p>\n<p>This, however, was not her subjective opinion. They tested this<br \/>\nmultiple times, and adding the photo always lifted response.<br \/>\nWhy? Well, their target market was programmers, so perhaps this<br \/>\nhelped them relate to the letter writer.<\/p>\n<p>This brings up a broader principle: People buy from people they<br \/>\nlike, and they like people who are like them. Therefore, it<br \/>\nmakes sense to have the copy written in the voice of and signed<br \/>\nby someone who is a member of your target audience. For<br \/>\ninstance, if you are sending an e-mail to nurses, have the<br \/>\ne-mail coming from a nurse.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;What&#8217;s hot in B2B marketing?&#8221; I recently asked my colleague JD. &#8220;Video,&#8221; JD replied without hesitation. I smiled, because I have been writing video scripts for over 30 years &#8211; ever since I worked in marketing communications for a large defense contractor in the late 70s. Back then, people had more time and greater attention [&hellip;]<\/p>\n","protected":false},"author":1848,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-906","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/posts\/906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/users\/1848"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/comments?post=906"}],"version-history":[{"count":2,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/posts\/906\/revisions"}],"predecessor-version":[{"id":912,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/posts\/906\/revisions\/912"}],"wp:attachment":[{"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/media?parent=906"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/categories?post=906"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/tags?post=906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}