{"id":952,"date":"2014-02-19T10:17:32","date_gmt":"2014-02-19T15:17:32","guid":{"rendered":"http:\/\/bly.com\/blog\/?p=952"},"modified":"2014-01-30T10:17:57","modified_gmt":"2014-01-30T15:17:57","slug":"7-steps-for-keeping-copywriting-clients-satisfied","status":"publish","type":"post","link":"https:\/\/www.bly.com\/blog\/general\/7-steps-for-keeping-copywriting-clients-satisfied\/","title":{"rendered":"7 steps for keeping copywriting clients satisfied"},"content":{"rendered":"<p>The worst thing about freelance copywriting (or any other type<br \/>\nof writing) is this:<\/p>\n<p>You write a brilliant piece that you are absolutely in love<br \/>\nwith. You submit it to your client or editor. And the client<br \/>\ncall or e-mails \u2013 and to your utter amazement says, &#8220;I hate<br \/>\nthis. It stinks.&#8221;<\/p>\n<p>How can you prevent this unpleasant event and ensure your<br \/>\nclients&#8217; satisfaction? Here are a few ideas that work:<\/p>\n<p>1\u2014Listen and capture.<\/p>\n<p>Often when you ask the client about his business or product, he<br \/>\nwill articulate its benefits in a clear and powerful way. Write<br \/>\ndown what he says, and incorporate the best of this verbiage in<br \/>\nyour copy. Not only is it accurate, but when the client reads<br \/>\nit, he&#8217;ll be pleased with how you put things (because it<br \/>\naccurately reflects how he thinks of the product).<\/p>\n<p>2\u2014Create a pre-approved sentence library.<\/p>\n<p>Especially when dealing with a complex or technical subject,<br \/>\nafter reviewing the source material, write a bunch of sentences<br \/>\nthat express your understanding of the technology, function, and<br \/>\nfeatures as best you can.<\/p>\n<p>Submit these sentences \u2013 no more than 6 to 7 or so \u2013 to the<br \/>\nclient and ask him to review. Incorporate any changes. Now, you<br \/>\nhave a library of pre-approved sentences you can use in your<br \/>\ncopy.<\/p>\n<p>Few things upset clients more than the unpleasant surprise of<br \/>\nreading a first-draft filled with errors, because it puts the<br \/>\nfear into them that you do not understand the product. Using a<br \/>\nlibrary of pre-approved sentences eliminates surprises of this<br \/>\nnature.<\/p>\n<p>3\u2014Submit 3-5 headlines.<\/p>\n<p>Come up with 3 to 5 headlines \u2013 the strongest you can. Instead<br \/>\nof picking one and submitting your first draft with it, show the<br \/>\nheadlines to the client early &#8230; and let him pick. That way, when<br \/>\nhe gets your first draft, he is already comfortable with the<br \/>\nheadline, which is the first thing he sees.<\/p>\n<p>4\u2014Submit the lead early.<\/p>\n<p>As with the headlines, write a 100 to 500-word lead or two,<br \/>\nsubmit them to the client for review and comment, and then make<br \/>\nany changes. Again, now when he gets the first draft, you are<br \/>\nensured of no surprises, at least on page one.<\/p>\n<p>5\u2014Use the John Steinbeck writing method.<\/p>\n<p>John Steinbeck said that when you are writing, you must treat it<br \/>\nas the most important thing in the world, even when you know it<br \/>\nis not. This helps you take the job seriously and do your best<br \/>\non everything you write.<\/p>\n<p>6\u2014Use the Bill Bonner writing method.<\/p>\n<p>Bill Bonner, founder of publishing giant Agora, told copywriter<br \/>\nJF that you must believe in what you are selling \u2013 at least<br \/>\nwhile you are writing the promotion. If you don&#8217;t believe and<br \/>\nthink the product is hooey, turn down the project. This is why I<br \/>\njust turned down a potentially lucrative assignment to promote a<br \/>\ncourse on how to make good business decisions based on<br \/>\nastrology.<\/p>\n<p>7\u2014Do not be a prima donna.<\/p>\n<p>When the client makes changes, don&#8217;t pout or grumble, even if<br \/>\nyou disagree with them. For instance, in a copy review last<br \/>\nweek, the client removed a phrase I thought was really strong \u2013<br \/>\na reference to the Dire Straits song &#8220;Money for nothing.&#8221; I<br \/>\nloved it. But I did not argue.<\/p>\n<p>Copywriter Cam Foote always said he considered his first draft a<br \/>\nrecommendation \u2013 and after that, he would acquiesce pleasantly.<br \/>\nDavid Ogilvy said, &#8220;Fight over your queen; let the pawns go.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The worst thing about freelance copywriting (or any other type of writing) is this: You write a brilliant piece that you are absolutely in love with. You submit it to your client or editor. And the client call or e-mails \u2013 and to your utter amazement says, &#8220;I hate this. It stinks.&#8221; How can you [&hellip;]<\/p>\n","protected":false},"author":1848,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-952","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/posts\/952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/users\/1848"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/comments?post=952"}],"version-history":[{"count":2,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/posts\/952\/revisions"}],"predecessor-version":[{"id":957,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/posts\/952\/revisions\/957"}],"wp:attachment":[{"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/media?parent=952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/categories?post=952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bly.com\/blog\/wp-json\/wp\/v2\/tags?post=952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}