Bob Bly Direct Response Copywriter Official Banner

Vocus Fibs

February 12th, 2011 by Bob Bly

Today I received a direct mail promotion from a company called Vocus selling a PR management system.

The offer: take a demo and get a $50 Barnes & Noble gift card.

Only problem is, I took the demo months ago and never received the card.

Each time a Vocus rep called me to follow up and sell me their product, I explained we had nothing to talk about until I got my gift card.

The reps told me they had no control over that and seemed totally unconcerned.

If you are going to make an offer in direct mail, honor it when you get a response.


This entry was posted on Saturday, February 12th, 2011 at 8:18 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

104 responses about “Vocus Fibs”

  1. Vocus Support said:

    We would like to help with this, if we told you were going to get a BN card, then that’s what you’re going to get.

    Can you email us at the address above: ATTN: Jimmy

    Thank you!

  2. Kamil said:

    Funny, I like the way Bob shows how to treat him. This is the power of the Internet on a real example. Thanks!

    – Kamil

  3. Rob said:

    Same thing happened to me, Bob. Only it was almost 4 years ago. I was promised a $50 iTunes card, took the demo, even referred them to our PR director. No card ever came. I got the offer several times afterward, each time I replied that I had taken the demo and never received the premium. No one seemed to care.

    I figured it was an oversight and finally gave up. Vocus appears to have a good product. But they also appear to lack integrity or follow through.

    Good luck getting your card.

  4. Jennifer Holmes said:

    WOW! Power of the Internet! Looks like they’ve got someone on hand now to hand customer service complaints on social media. Interesting example…..

  5. Don Marti said:

    Why do so many people think they can buy their way out of a bad demo or offer with an unrelated gift?

    (You can always spot the worst demos at a technology trade show — they’re at the booth with a “win an iPad” sign.)

  6. Frank Strong said:

    Hi Bob, did some research on this this morning and our records show that we sent you a $50 Barnes + Noble card on 8/30/10. The balance is still intact, so if you need us to resend it, let me know.

    Since these gift cards are sent via email from a third party, they often get lost in spam filters. I suspect that was the case here. Here’s a short post about it:

    Do let us know if you’d like us to resend the card! fstrong(at)vocus(dot)com

  7. Frank Strong said:

    And Rob, given your comment, feel free to send me a note. We do care and we do want to make good.

  8. SEJWritingServices said:

    Gotta love what one blog post can get you!

  9. Gary Frisch said:

    I was promised an ipod shuffle for taking a demo months ago, but weeks went by and I didn’t receive it. I just signed up with Vocus a couple weeks ago and told my (new) sales rep I was waiting for the ipod, and she is supposedly expediting it. That was two weeks ago and still haven’t received it. Good luck with your card.

  10. Jack's Customized Fat Loss Review said:

    i hate delayed mails. It causes a fuss specially with bills, i won’t know that i have a due bill not until the connection got cut. then i will only received the mail notice when i already settled the bill, crazy right.

    – Jack Leak

  11. Leslie said:

    I was promised an ipod if I sat through a demo. That was over two months ago. Never received it.

  12. Mark said:

    I never got my B&N card either. I called once they sent the second mail piece with same offer. Someone told me they would have marketing call me, noone did. A few weeks later (today) I got an email from them with more product offerings. I emailed back, and said send me my card, Im sure I wont get it or a response. If they treat you like this as a prospect, imagine the service youll get once you buy the product and they have your money.

  13. Joanne Mason said:

    I was also promised an ipod shuffle in Dec 2011 for doing a demo. It was supposed to arrive in 4-6 weeks but still has not come. I have made several attempts to get Vocus to send the ipod shuffle as promised but all efforts have gone ignored. A rep emailed me this morning to try and do another demo. I told her that all she could possibly do for me is to find out why I did not receive the ipod shuffle as promised. This company has no integrity and I have reported them to the Better Business Bureau.

  14. Joseph said:

    I also took the demo with a promise of an ipod. I followed up after 2 months and it became clear that it would not be sent unless they felt you would definitely do business with them.

    I delt with Russell W. Morgan. It is an absolute bait and switch. DO NOT WASTE YOUR TIME.

  15. David Delong said:

    Same thing that happned to Joseph happened to me. Repreated attempts to contact and NOTHING. It is a very small industry and people talk. Perhaps we should start contact Vocus clients to see iof this type of behavior is common place. That might get their attention!

  16. Tom said:

    I am asking our IT guy to post this info on every blog he can and on our website. Vocus shouldn’t be allowed to get away with this. Our time is too valuable to waste and that is what they are hoping that we will just give up. The more people that know the less business they will get and then maybe they will do the right thing.

  17. Sean said:

    I got my iPod after doing a demo 3 months ago. Stinks that you guys have been having such a problem. I would also just remind people that don’t do demos of this kind unless you are really interested in what the product being demoed has to offer. I mean if you are just sitting for 30 minutes for a free iPod or Gift Card you are already wasting your time and the time of the sales person doing the demo.

  18. rectangular shower curtain rod parts said:

    Hi there! I just want to give a huge thumbs
    up for the nice information you’ve gotten right here on this post.
    I might be coming again to your weblog for more soon.

  19. King Azbill said:

    When should I expect my first letter?

  20. craigslist used cars bay area said:

    the old indicating was “wrap your ass in fiberglass”.

  21. Myles Hedley said:

    What¡¦s Going down i’m new to this, I stumbled upon this I have found It absolutely useful and it has aided me out loads. I’m hoping to contribute & aid other users like its helped me. Great job.

  22. Russ said:

    Santa’s elves are just a bunch of subordinate Clauses

  23. maurices credit card said:

    Simone Campbell’s speech experienced absolutely nothing to accomplish with “pro-life” everything.

  24. The Aromhuset Classic Cola Soda Concentrate said:

    Its like you read my mind! You appear to know a lot about this, like you wrote the book in it or something. I think that you could do with some pics to drive the message home a bit, but other than that, this is great blog. A fantastic read. I will definitely be back.

  25. Pat Garder said:

    I?m impressed, I need to say. Actually not often do I encounter a weblog that?s each educative and entertaining, and let me inform you, you’ve hit the nail on the head. Your concept is excellent; the difficulty is one thing that not sufficient individuals are talking intelligently about. I’m very blissful that I stumbled throughout this in my seek for one thing referring to this.

  26. Arnold Wilton said:

    I?d have to check with you here. Which is not something I usually do! I enjoy reading a post that will make people think. Also, thanks for allowing me to comment!

  27. toikka birds said:

    Hi there just wanted to give you a quick heads up. The text in your article seem to be running off the screen in Internet explorer. I’m not sure if this is a formatting issue or something to do with web browser compatibility but I thought I’d post to let you know. The layout look great though! Hope you get the problem solved soon. Kudos

  28. code starpass gratuit and generateur code starpass said:

    Hello just wanted to give you a quick heads up. The words in your post seem to be running off the screen in Safari. I’m not sure if this is a formatting issue or something to do with internet browser compatibility but I thought I’d post to let you know. The design and style look great though! Hope you get the issue solved soon. Cheers

  29. Joanne Sturtz said:

    I am no longer positive where you’re getting your information, however great topic. I needs to spend a while finding out more or figuring out more. Thanks for wonderful information I used to be looking for this info for my mission.

  30. laser hair removal said:

    ultimately someone mentioned it, how soon will obumer say it

  31. Taxi equipment at the best prices said:

    This design is incredible! You definitely know how to keep a reader entertained. Your whit was almost moved to start my personal weblog (well, almost…HaHa!) Wonderful job. I really loved what you had to say, and more than that, how you presented it. As well cool!

  32. Rebbecca Neblett said:

    Hi there to all, the YouTube video that is posted at at this point has genuinely fastidious quality along with fastidious audio quality

  33. Luz Santoli said:

    We absolutely love your blog and find almost all of your post’s to be just what I’m looking for. can you offer guest writers to write content for you? I wouldn’t mind publishing a post or elaborating on most of the subjects you write related to here. Again, awesome web site!

  34. Alex Yen said:

    Howdy I am so thrilled I found your blog, I really found you by accident, while I was looking on Askjeeve for something else, Regardless I am here now and would just like to say thank you for a tremendous post and a all round entertaining blog (I also love the theme/design), I dona€™t have time to browse it all at the moment but I have book-marked it and also added your RSS feeds, so when I have time I will be back to read more, Please do keep up the excellent work.

  35. Della Fabry said:

    Hi! This is my 1st comment here so I just wanted to give a quick shout out and say I really enjoy reading your blog posts. Can you suggest any other blogs/websites/forums that go over the same topics? Thank you!

  36. Advised said:

    While you shop meant for diamond jewelry can be very cool, elements will usually get stress filled if you find yourself interested in a really expensive part of jewelry. The unfounded clients could finish upwards spending,tiffany and co jewelry, a lot.Information accommodates some good good ideas , steps to create ones hand made jewelry products and services shrewdly.

  37. said:

    Cool info here,thanks again

  38. 5year warranty on all Taxi Meters said:


  39. voyance web said:

    Would adore to constantly get updated wonderful weblog ! .

  40. have phone number need address said:

    Woh I enjoy your articles, bookmarked! .

  41. Chung Demarc said:

    Thanks for the post, can I set it up so I get an email when there is a new post?

  42. Armandina Peno said:

    Legit I can safely say that this article was interesting. If you want a 3rd go-over IM me.

  43. Angelo Shur said:

    Hi mates, its great piece of writing concerning educationand completely defined, keep it up all the time.

  44. Evan Janosik said:

    Hi there just wanted to give you a quick heads up. The words in your article seem to be running off the screen in Internet explorer. I’m not sure if this is a format issue or something to do with web browser compatibility but I thought I’d post to let you know. The design and style look great though! Hope you get the issue solved soon. Cheers

  45. Jeffrey said:

    Heya i am for the primary time here. I found this board and I in finding It truly helpful & it helped me out a lot. I hope to present something back and aid others like you aided me.

  46. Bodybuilding clothing said:

    Whoah this weblog is superb i adore studying your articles. Keep up the wonderful perform! You understand, a whole lot of individuals are hunting round for this info, you may support them considerably.

  47. Silva Remaly said:

    Wow! Finally I got a weblog from where I be able to in fact get helpful data regarding my study and knowledge.

  48. Lovie Guiab said:

    Right now it looks like Drupal is the preferred blogging platform available right now. (from what I’ve read) Is that what you are using on your blog?

  49. Lucina Kordsmeier said:

    Howdy would you mind letting me know which webhost you’re working with? I’ve loaded your blog in 3 completely different internet browsers and I must say this blog loads a lot faster then most. Can you recommend a good hosting provider at a honest price? Cheers, I appreciate it!

  50. porno for pyros videos pets said:

    I saw a lot of website but I conceive this one holds something special in it in it

  51. Marguerita Fundis said:

    Cupom Omaha Nb

  52. said:

    Does your blog have a contact page? I’m having problems locating it but, I’d like to shoot you an e-mail. I’ve got some creative ideas for your blog you might be interested in hearing. Either way, great site and I look forward to seeing it improve over time.

  53. said:

    Hello! I’ve been following your weblog for some time now and finally got the bravery to go ahead and give you a shout out from Houston Texas! Just wanted to mention keep up the fantastic job!

  54. said:

    Please let me know if you’re looking for a author for your site. You have some really great articles and I think I would be a good asset. If you ever want to take some of the load off, I’d absolutely love to write some articles for your blog in exchange for a link back to mine. Please blast me an e-mail if interested. Many thanks!

  55. Mauricio Bednarski said:

    whoah this weblog is fantastic i love reading your articles. Stay up the great work! You realize, many individuals are searching around for this info, you could aid them greatly.

  56. Mariam Sietsma said:

    I visit day-to-day a few web pages and information sites to read articles, except this website provides feature based writing.

  57. men's health said:

    on the web health stores normally give some promo and discounts that is why i often order from them**

  58. salvage cars for sale said:

    I admit, I have not been on this blog in a lengthy time, even so it was joy to find it once more. It can be such an important subject and ignored by lots of, even pros! I thanx for assisting to generate men and women far more aware of those issues. Just fantastic stuff as per usual!

  59. wildstar gold paypal said:

    I will right away seize your rss feed as I can’t find your e-mail subscription link or e-newsletter service. Do you’ve any? Please permit me understand so that I could subscribe. Thanks.

  60. Pamela Hughes said:

    I have had the same issue with VOCUS with Barnes and Noble gift card. Have followed up on it for a year now. Twice. I would like advice on how to take this issue to the highest authority for this scam. Generally I wouldn’t waste my time for such a small amount but its flat out illegal what took place.
    Does anyone have any advice as to the proper channels I can go thru to have this reconciled?

  61. Angelia Maras said:

    Hi there, just wanted to say, I loved this post. It was practical. Keep on posting!

  62. rent to own in toronto said:

    I like the valuable info you supply for your articles. I’ll bookmark your weblog and check once more right here regularly. I am relatively certain I will be informed many new stuff right here! Best of luck for the following!

  63. online marketing tools said:

    Do you have a spam issue on this blog; I also am a blogger, and I was curious about your situation; we have created some nice methods and we are looking to trade strategies with other folks, why not shoot me an email if interested.

  64. Joanne said:

    I only wish I was just out a $50 gift card from these ripoff artists. I made the mistake of believing they would deliver what they said they would. I’m out more than $3000 – not one good thing to show for it! We’re going to court.

  65. Jeff said:

    Hey Bob, did you ever get this thing settled? Would love to hear a follow up on what happened after you posted this up. Some of these requests fall through the cracks so it’s almost expected to hear a complaint now and then. Would love to hear about how it was handled after the complaint was received?

  66. Free Riot Points Code said:

    Ahaa, its pleasant conversation concerning this article aat this place at this web site, I have read aall that, so now
    me also commenting here.

  67. gboxapp said:

    Good post. I learn something new and challenging on blogs I stumbleupon everyday. It’s always useful to read articles from other writers and practice a little something from their sites.

  68. wholesale motorcycle fairings said:

    Extermely informative publish here. Thanks for sharing your knowledge with me. I will certainly be back.

  69. written directions on how to make a duct tape wallet said:

    What’s Taking place i am new to this, I stumbled upon this I’ve found It absolutely helpful and it has helped me out loads.
    I am hoping to give a contribution & help other users like its
    helped me. Great job.

  70. riot points said:

    Hmm it seems like your site ate my first comment (it was extremely
    long) so I guess I’ll just sum it up what I submitted
    and say, I’m thoroughly enjoying your blog. I
    too am an aspiring blog writer but I’m still new to everything.
    Do you have any tips for novice blog writers? I’d certainly appreciate it.

  71. Sergio said:

    H? Dear, are you truly visiting tthis web site on a regular
    basis, if so after that you will absolutely get
    good kno?ledge.

  72. Riley Kelk said:

    I like what you guys are usually up too. This type of clever work and reporting! Keep up the excellent works guys I’ve incorporated you guys to my own blogroll.

  73. rosetta stone crack said:

    The best such program is the Rosetta Stone. Thanks to this program you can learn a lot of languages ??in a very short time. Unfortunately, it is very expensive, but on this page you can find crack, or serial codes.rosetta stone crack

  74. learn how to do magic card tricks free said:

    Without doubt, Apple’s app store wins by way of a mile. It’s a huge selection coming from all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has strategies, especially in the realm of game titles, but I’m not sure I’d want to bet on the long term if this aspect is important to you. The iPod is a a lot better choice in that case.

  75. Nancy T. Krause said:

    I merely wish to inform you you the fact that I’m just inexperienced to wordpress blogging and totally cherished your site. Likely I am likely to bookmark your webpage post . You undoubtedly have excellent article text. Delight In it for discussing with us your internet information.

  76. Marc J. Juneau said:

    My Partner And I simply hope to advise you which I’m just novice to wordpress blogging and pretty much loved your write-up. Quite possibly I am probably to save your blog post . You really have amazing article content. Appreciate it for discussing with us your blog write-up.

  77. Tori R. Pauls said:

    Tremendously alluring suggestions that you have stated, many thanks for setting up.

  78. Ayesha said:

    And after registration procedure, it issues date sheets to all the BISE boards of Punjab and then it conducts exams which are a very good step by PEC for the students that it would help them for the SSC and HSSC exams in future.PEC Results 2018

  79. gamesbanatcoat said:

    Tremendously alluring suggestions that you have stated, many thanks for setting up.!!!!

  80. Independence Day Wishes said:

    This is one the best website i have ever visited. Thanks for sharing this amazing article, will definitely subscribe myself for new stuff.
    Independence Day Whatsapp Status

  81. Mobdro said:

    The two had previously been investors at First Data Software Publishing, which they co-founded in 1991 to develop software supporting political organizations’ external communications. Rudman and Lentz bought out the firm’s other two partners and quit their jobs to relaunch the company as Vocus.

  82. info here said:

    This is an awesome blog. You provide very useful data. info here

  83. afghan emerald said:

    Panjshir Emerald also known as afghan emerald is one of the finest emeralds that is found in the Panjshir valley of Afghanistan which is known as the valley of the Five Lions. We offer cherry-picked investment grade emeralds from the world’s favorite mine located in Panjshir.

  84. Norton setup said:

    This is an informative blog. Keep it up. I am looking forward to this kind of blog. Thanks for sharing it with us

  85. geetha said:

    Contract lifecycle management (CLM) automates and streamlines contract processes during key stages. These stages include: initiation, authoring, process and workflow, negotiation and approval, execution, ongoing management and compliance (within the repository), and contract renewal.

  86. One Dasty said:

    Bringing home a new puppy is a wonderful experience involving Making sure they are raised and trained properly can be overwhelming at first, but by offering our customers a great amount of support, we assist in the preparations to make it less stressful. To provide a completely different environment for our puppies, we thoroughly researched and make sure this puppies will only go to respectable families

  87. robert said:

  88. gclub said:

    I appreciate sexygame I follow and read your articles on a regular basis. And I want to be able to do good things like you. Thank you very much for sending my energy through my work.

  89. ????????????? said:

    Auto finance or auto financing is the phrase used when an individual wants to purchase a car but cannot give the complete required amount of the vehicle upfront. ????????????? In an auto finance process, the person buying the automobile would first make an application for auto financing.

  90. ???????? said:

    This is very exciting content. I am very eager to learn. And need to discover new mind from google to rate sexygame.

  91. Ndure Shoes said:

    Ndure offers their customers the highest quality hoods and pullover hoodies for boys. Get the best available boys Hoodies and girls hoodies in Pakistan. All types of denim jackets for boys so they can stay in comfort without compromising on style. So, come to Ndure for amazing pullover hoodies for boys.

  92. Metro Shoes said:

    Metro shoes offers their customers the highest quality high heels and block heels Get the best available pencil heels in Pakistan, today So, buy the best heel shoes for girls online from Metro shoes We bring you only the highest quality heels for girls and high heels for girls

  93. Rios Cosmetics said:

    Stunning sunblock and sunblock cream are offered by Rios, a great new multi brand store The shop wants to bring their customers satisfaction with the best sunblock in Pakistan Their best sunblock is perfect for your needs With their sunblock and related products, Rios is sure to meet all of your demands.

  94. Metro Shoes said:

    Metro Shoes is offering latest mid heel court shoes for girls online in Pakistan. Make a fashion statement wearing alluring designs by Metro Shoes Pakistan

  95. Jazmin said:

    Jazmin offers best ladies dress design for women in Pakistan. The unstitched dresses for women are very trendy and cost-effective.

  96. Rios Cosmetics said:

    Stunning best perfumes for men and perfume brands for men are offered by Rios, a great multi brand store The shop satisfies customers with the best perfumes for men in Pakistan Their best perfumes for men are perfect for your needs, fulfilling your demands With their perfumes for men, Rios meets all your requirements

  97. Rivaj UK said:

    Rivaj offers great cosmetics and related products like makeup remover and makeup remover wipes. So, grab the best makeup remover from Rivaj today and enjoy. Their makeup remover kits are truly unbeatable and offer a high degree of satisfaction. Rivaj offers the best makeup remover to their customers every day.

  98. Flormar said:

    Buy online branded best lip gloss in Pakistan for girls and women in Pakistan on a reasonable price at at your doorstep with fast delivery.

  99. Flormar said:

    Discover a wide range of best Flormar lip balm in Pakistan online just at, and get the best prices. Get all famous skincare brands at your doorstep.

  100. ShopECS said:

    ECS brings the best women’s slippers and slipper designs in Pakistan. The perfect slippers for girls are available in all sizes and the best colors, only from ECS. So, hop on the ECS store today and get the best women’s slippers with ease.

  101. Mike Rooney said:

    I really like the way that you have expressed yourself. There is a lot to be admired from this post. You might want to click onThe Old Way Nicolas Cage Coat

  102. Borjan said:

    We have the highest quality men shoes and leather shoes in Pakistan at great prices. Get Borjans amazing collection of men’s shoes online. Get your favorite …

  103. Jazmin Clothing said:

    Experience the beauty of traditional embroidery with Jazmin Clothing’s Embroidered Lawn collection. Our collection features embroidered designs on high-quality lawn fabric, perfect for any occasion. So, grab your favorite lawn dress online today.

  104. Sarmun said:

    Discover the variety of leather fashion jackets for men online at Sarmun. Sarmun provides a wide range of leather fashion jackets online all over America. So, grab your favorite leather jackets today.

Leave a Reply