Bob Bly Direct Response Copywriter Official Banner

When outbound telemarketing goes terribly wrong

March 15th, 2017 by Bob Bly

As a marketer, I am supposed to be open to using whatever
marketing channel will work for me and my clients.

But extreme distaste makes me avoid one — and only one —
marketing method: outbound telemarketing to cold lists.

There are three reasons why I believe I can always find a better
— read: more effective and less offensive — method than outbound
telemarketing to cold lists.

First, when predictive dialers are used, there is a time delay
between the prospect answering the phone and the start of the

This wastes the prospect’s time and annoys her in a way that, to
me, is unacceptable.

Second, people are so much busier today, your call is almost
always an unwelcome interruption.

At work I have to inform the telemarketer that I am on a deadline
and therefore cannot talk with him.

At home, the telemarketer is interrupting a meal, family time,
chores, or leisure time — none of which is welcome.

Third, more than half of the telemarketers who call me today have
thick regional, ethnic, or nation-specific accents.

The accents are so strong that I literally cannot understand much
of what they are saying.

This forces me to ask them to repeat what they just said multiple
times if I want to continue the conversation — which I don’t.

And don’t even get me started on outright scams, like the guy who
called yesterday.

He said he was from Microsoft, had detected a problem with my PC
software, and I needed to immediately give him remote access to
my computer to fix it.

About once a week, someone says they are calling about my utility
bill from Jersey Central Power and Light.

And when I get them to admit they not with JCP&L, I tell them,
“Well, then we have no reason to discuss my bill.” That only gets
them talking faster, and I immediately hang up.

The day before, I got another common scam call: a young man who
said, when I answered the phone, “Grandpa, I need your help.”

I am amazed this works on some people, and how could it work on
me, given I do not have grandkids?

But then again, I know someone who actually sent a check for
$10,000 to get unclaimed funds from a scam artist in Nigeria.

Also, when you pick up the phone and a recorded voice says, “This
is an urgent public service announcement” — trust me, it isn’t.

I guess you can’t go broke underestimating the intelligence of
the American public.

And certain telemarketers and spammers seem to be leading the
movement to make as much fraudulent profit from us as possible.


This entry was posted on Wednesday, March 15th, 2017 at 9:22 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

71 responses about “When outbound telemarketing goes terribly wrong”

  1. paul said:

    Hey dear play this spider solitaire free here and get full enjoyment.

  2. EmilieOlivia said:

    This information is GOLD, it’s really useful one who is all getting failed in Telemarketing Service, plz follow these guidelines and get success in our field.
    abstract marketing group

  3. nishgau said:

    These are the quotes about life which will surely inspire you in your life.

  4. Site said:

    Information is undoubtedly pretty fascinating, after i truly liked, immediately after i might which consist of get additional concerning this, primarily since is usually amazingly pretty, many thanks relating to sharing. Been reading this site for awhile now, always has really good posts and topics please keep it up!

  5. pooja said:

    It is basically a trivia website game where answers are pulled from the Google Autocomplete API. The game has won the People’s voice WEBBY AWARD for the family games in the year 2016.

  6. game said:

    the photo

  7. Addu said:

    I have agreed this website is very nice and wonderful place free dvd player windows i want to say jut invite your friends come my website and download for dvd player in to get free.

  8. Anna John said:

    This article on telemarketing is really informative. This can be a piece of very good knowledge for a very good way in my project. Thanks for sharing tours packages students like me. I’m doing a project on the topic telemarketing and this data provided here supports me in

  9. palak said:

    this is a best website. protonvpn

  10. said:

    Nice article, check out this website as well.

  11. said:

    Nice article, check mine here

  12. Brian said:

    Thank you for sharing the post! I hope to hear more updates from you, this is what I want to hear more about hotmail email login

  13. Dubai tours and travels said:

    Thank you so much for this post. I would like to share one of the best travel agency in Dubai. Which offers the best Dubai tour packages.
    travel agency in Dubai

  14. rohani centre said:

    If any problem or issue comes in your married life then you both have to resolve the problems together. This is only possible if you are living with your husband. Your in-laws and other family members may not support you in your tough times. You will certainly miss your husband at that time.

    Missing my husband working abroad

  15. Rohaan said:

    This Is Really Great Work. Thank You For Sharing Such A Good And Useful Information Here In The Blog brake pads manufacturing china

  16. islamic ways said:

    Your job could be hectic. Furthermore, people problems in life could be very stressful. Kids, family members like parents, wife, colleagues, bosses, etc. could be a source of the disturbance.

    Dua For Peace Of Mind And Heart

  17. getloveback mantra said:

    You might not have done wrong, but you are in jail. Someone might take revenge by getting you jailed. You might have fallen trap to the corrupt practices of the officials. Reasons can be many of you getting punished without a cause.

  18. edward rosen said:

    Outbound calls gone wrong so its directly impacting on your organizations reputation and on the people as well,So we have to be careful in outbound calls.I,m also working for the animated explainer videos,If you need any hep regarding this please feel free to visit this site

  19. paulk smith said:

    To all the people living in London, leading busy lives, craving moments of peace and serenity, we have an excellent solution for your road travel. A limo service known as Black Urban is here to provide you with Black Car Service in London and make your lives convenient.

  20. william james said:

    The best chromebook laptops in 2020 are of different brands and companies like Apple, ASUS, Dell, MSI, Lenovo, HP, Acer, and Razor.

  21. samuel gong said:

    Hey, My name is Samuel Gong , and I’d like to be known as a Canadian photographer. Right now I am residing in Toronto, but I plan to move to the mountains in a few years. My goals are to be a successful travel photographer/videographer for a living. I’m currently working on a film and I’ll release it on my website for everyone to see when I’m done.

  22. samuel gong said:

    Hey, My name is Samuel Gong , and I’d like to be known as a Canadian photographer. Right now I am residing in Toronto, but I plan to move to the mountains in a few years. My goals are to be a successful travel photographer/videographer for a living. I’m currently working on a film and I’ll release it on my website for everyone to see when I’m done.

  23. office setup said:

    Download Microsoft office as it could be the best choice for your work if you want to manage your data with an efficient tool. Visit at

  24. carter said:

    Outbound calls gone wrong so its directly impacting on your organizations reputation and on the people as well,So we have to be careful in outbound calls.I,m also working for the animated explainer videos,If you need any hep regarding this please feel free to visit this site

  25. Largest Android Tablets said:

    10.1-inch tablets are becoming the norm these days but what if you are looking for an even bigger tablet.

  26. Tracy Wyvern said:

  27. Usama Khan said:

    I am happy you take pride in what you compose. This makes you stand way out from numerous different authors that push ineffectively composed substance.
    Buisness Hosting In Pakistan

  28. Hostinghivepk said:

    That is the superb attitude, in any case is simply not make each scene at all proclaiming about that matter.
    Buisness Hosting In Pakistan

  29. Peter Hollens said:

    All of the above products are of high quality and would be ideal for gaming and high-end software applications, but if you must select one of, best graphics cards for under 300, you must choose MSI Gaming GeForce RTX 2060. When it comes to this graphics card’s style, it is very slim and futuristic, which appeals to many users.

  30. One Dasty said:

    Home Pug puppies and French Bulldogs make wonderful family pets. They are easygoing and get along well with children and the other pets of the household. Above all, theyunting task. You want one that is healthy but also comes with a pleasant personality and is adaptable to your lifestyle.

  31. McOrlando said:

    All of Pitbull AKC registration a basic health guarantee and a 3 year genetic health guarantee. They have been raised in our home around small children, kittens and dogs of every size to help them develop well round personalities accustomed to daily home activates. We encourage families to ask question and to stay in contact with us.
    All puppies sold as pets will go home spayed-neutered! We also sell puppies along with breeding right. Note this will an additional fee.

  32. robert said:

    Throughout the years,exotic kittens and the occasional litter of gorgeous Bengals, Savannah and Caracal kittens.

  33. Brain Occoner said:

    Thank you for this, but This is often preferable but negates the price cut that you were hoping to get. It may even be the same price as buying from a Nike shoe outlet where the gratification of getting the shoes instantly is tempting.

    A little of research can easily show that Nike shoes bought with promo code for nike discount can be cost effective when bought in bulk and with the quality still good one can purchase large amounts and sell them at a profit. These branded shoes are in great demand and are known for their good quality and therefore, sell themselves easily.

  34. Denis Francis said:

    Wow, this post was really great and appreciatable. Please, anyone, suggest to me some great coupon codes for Books and Magazines. Thanks for the post BTW!

  35. Anita said:

    Great content guys, really helped me a lot after a long time, keep the good job kicking

  36. Explainer Mojo said:

    nice content thanks for sharing

  37. Wisdom Pharma said:

    Wisdom Pharma offers you all the best self-care products in one convenient place, such as their dark circles. So, buy from Wisdom Pharma and get high-quality dark circle Creams online. Wisdom Pharma brings the best eye creams for dark circles in Pakistan.

  38. Adriel nicolas said:

    Top Gun Jacket is on trend right Now a new movie has come whose name is Maverick, has used this jacket which gives killer look So buy this now from Slim Fit Leather Jacket and enjoy 20% off use coupon code GET20

  39. Metro Shoes said:

    Metro shoes offers their customers the highest quality high heels and block heels Get the best available pencil heels in Pakistan, today So, buy the best heel shoes for girls online from Metro shoes We bring you only the highest quality heels for girls and high heels for girls

  40. Chinyere said:

    Chinyere is offering special eid collection dresses. Check new Eid ladies dresses at Chinyere online

  41. Lance Austin said:

    Breaking news and analysis from Politics, world news, photos, video, tech reviews, health, science and entertainment news.

  42. Ashton11 said:

    I want to spend time with my family, such as playing basketball stars with my brother. Hearing my mother’s tale and playing chess with my father basketball stars unblocked game.

  43. Jameson434 said:

    One of the biggest outbound telemarketing mistakes involves hiring the wrong company to handle your campaign.
    Visit My Post: Michaels Worksmart ETM Login

  44. factory balls said:

    The genuine man grins amid adversity, draws strength from adversity, and gains courage through introspection.

  45. David Cooper said:

    If you are soon to arrive in Frankfurt city and looking for a Premium Chauffeur Service, Then look no further and contact Frankfurt Black Limo, And avail the benefits of Airport Transfers, City Tours, and Much more.

  46. dpboss result said:

    I have been following Dpboss for quite some time now and it’s amazing to see how it has grown over the years. I think it can attract more users by offering more betting options and improving its user experience.

  47. dreadhead parkour said:

    Thank you so much for this post. I would like to share one of the best travel agency in Dubai.

  48. monkey mart said:

    Thank you so much for this post. I would like to share one of the best travel agency in Dubai. Which offers the best Dubai tour packages!!

  49. Niall said:

    I slept and dreamed that life was full of bliss. I awakened to discover that life was all about serving. I behaved, and lo and behold, service was a delight
    bing maps route.

  50. Jadwal said:

    Thank you for the explanation

  51. Ammara khan said:

    Find the best collection of women dress online at Ammara Khan. Discover a variety of luxury dresses for women at Ammara Khan. Order your favorite ladies’ dresses online at reasonable prices and enjoy.

  52. Walkeaze said:

    Check out the best quality Wallets for Women online in Pakistan. Explore the variety of ladies’ wallet designs online at Walkeaze. Order your favorite wallets online at reasonable prices.

  53. Shahtaj said:

    Make your Walima ceremony unforgettable with our latest walima bridal dress in Pakistan. Our extensive selection of dresses offers a variety of colors and styles, ensuring that you’ll find the perfect dress to reflect your unique personality and style. Shop now!

  54. Mohagni said:

    Mohagni is renowned for its exceptional collection of ladies trouser design available for online purchase in Pakistan. With a diverse range of products to choose from, Mohagni ensures that customers have access to the best designs.

  55. BSNS Consulting said:

    Digital marketing utilizes various digital channels, platforms, and technologies to reach and engage with target audiences, driving brand awareness, customer acquisition, and business growth. At BsnsConsulting, we specialize in providing comprehensive digital marketing solutions tailored to your specific needs. Our team of experienced professionals combines their expertise in various digital marketing disciplines to create effective and results-driven campaigns.

  56. Evelyn said:

    Ensure strict compliance with telemarketing regulations and laws in your region, such as the Telephone Consumer Protection Act (TCPA) in the United States or the General Data Protection Regulation (GDPR) in the European Union. Familiarize yourself with the rules regarding calling hours, Do-Not-Call lists, consent requirements, and opt-out mechanisms. The triathlon training plan makes the athletes stronger and sharper by meticulously preparing their bodies and minds. Training provides healthy brains, which results in a positive effect on society

  57. John76 said:

    sach a nice article Bohemia Market
    Incognito Market

  58. Vallee Real Estate said:

    Investors seeking commercial opportunities will appreciate our listings of commercial buildings for sale. We provide valuable insights and assistance for profitable acquisitions.These properties are intended for use by companies, organizations, or entrepreneurs looking to operate their businesses, rather than for residential purposes. Commercial buildings come in various types and sizes to accommodate different types of businesses.

  59. BSNS Consulting said:

    Trust BSNS Consulting as your reliable Taxation Services Provider. With our in-depth understanding of tax laws and regulations, we ensure accurate and timely tax compliance for your business. Our proactive tax planning approach aims to minimise tax burdens and maximise savings, allowing you to focus on driving your business forward.

  60. Vallee Real Estate said:

    Trust our dedicated and experienced real estate team to guide you through every step of the buying or selling process. These teams are often formed to leverage the diverse skills and expertise of their members to better serve their clients’ needs.We prioritize your interests and ensure a smooth transaction.

  61. Tiptop-Einrichtung said:

    A barberstuhl is a specialized chair used in barbershops. It is designed to provide comfort to male clients and facilitate optimal working posture for the barber.hese chairs often have a classic design and can be antique or retro-styled.

  62. CAvpshost said:

    Dedicated hosting is a hosting solution where you have dedicated server resources exclusively for your website or application. It offers enhanced performance, security, and scalability compared to shared hosting or VPS hosting. Dedicated hosting allows you to customize server configurations, install any necessary software, and handle high traffic volumes without concerns about resource limitations.

  63. Vallee Real Estate said:

    Explore a diverse range of options of housing for sale, from single-family homes to townhouses. Find the perfect residence that suits your lifestyle and budget. When a property is listed as “for sale,” it means that the owner or seller is actively seeking a buyer and is willing to transfer ownership of the property in exchange for an agreed-upon price.

  64. Tiptop-Einrichtung said:

    Friseureinrichtung refers to the overall furnishings and equipment within a hair salon. Creating the perfect ambiance in a hair salon is essential for both customers and staff. “Friseureinrichtung,” or hair salon furnishings, encompasses a range of elements that contribute to the overall design and functionality of a salon.

  65. Vallee Real Estate said:

    Discover exquisite Lake Como Houses for Sale. Explore a range of charming houses for sale, offering breathtaking views of the serene lake and the surrounding Italian countryside. Your dream home by the water awaits in this picturesque destination.

  66. carymnovil said:

    “Insightful perspective on the challenges of outbound telemarketing! If you’re interested in effective and less intrusive marketing methods, explore UK-Insider. While it may not specifically cover marketing, its diverse categories including Business News, Chemical Industry, News, and Technology offer a comprehensive view of topics shaping various industries. Discover alternative strategies and stay informed with UK-Insider.”

  67. Vallee Real Estate said:

    A New Westminster realtor is a professional real estate agent or agency specializing in properties in the city of New Westminster, British Columbia, Canada. They assist buyers and sellers in navigating the local real estate market, offering their expertise in property transactions.

  68. site said:

    When telemarketing output ends in heartbreaking failure. Valuable lesson to learn: the right approach and ethics are crucial in the world of marketing poltekkes

  69. Cricbet99 id password said:

    Receiving work advice from a Pulitzer Prize-winning writer is like finding a gem in a sea of wisdom.

  70. Lotus365 in said:

    Insightful guidance from a master craftsman in the art of productivity and excellence.

  71. alexahills said:

    I really loved reading your blog. It was very well authored and easy to understand.Bangalore Escort Unlike other blogs I have read which are really not that good.Thanks alot!

Leave a Reply